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Technical Enablement & Documentation Lead at Flosum

Setup
Remote
Type
Full-time
Level
Lead
Posted

Description

Flosum is seeking a Technical Enablement & Documentation Lead to manage all aspects of product documentation, including Salesforce DevOps, Data Backup, Security, and Compliance. The role involves launching a Flosum Certification Program, analyzing customer needs to fill documentation gaps, converting support tickets into self-service resources, collaborating with various teams like Product and Sales Engineering, establishing documentation standards, and tracking content performance.

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