Description
The Technical Engineer serves as the primary interface between Finastra clients and the Universal Banking Customer Support organization, troubleshooting and resolving complex software issues, performing root-cause analysis, providing temporary fixes, validating defects, documenting solutions, and supporting client meetings. The role requires a relevant bachelor’s degree, at least two years of technical support or application support experience in enterprise software, banking, financial services, or fintech, and experience with C++ or Java; SQL and/or C# are preferred. The position offers hybrid working and may require Philippine holidays, shifts, or after-hours rotation.
