Description
DATAMARK is hiring Technical Help Desk Agents in El Paso, Texas to provide technical support for web-based applications, websites, and customer-facing digital platforms. The role focuses on troubleshooting access and browser issues, resolving software and account problems, supporting customers across phone, email, chat, and ticketing systems, documenting resolutions, escalating complex incidents to technical teams, and maintaining customer satisfaction. The position requires at least a high school diploma or equivalent, 2+ years of help desk or technical support experience, and familiarity with browsers, Windows, Microsoft Office, CRM/ticketing systems, and account administration. The posting includes a $20.00 per hour wage and a benefits package with medical, dental, vision, retirement, insurance, PTO, disability, training, and wellness resources.
