Description
Citi is hiring a full-time Technical Helpdesk Specialist for its EMEA Commercial Cards and Spring by Citi client service operations. The role troubleshoots online technical issues, resets passwords, resolves login problems, supports reporting tools, escalates issues to Level 2 support when needed, and collaborates with vendors, technology, and client operations teams. Candidates need 1–3 years of related experience, fluent English, strong customer orientation, investigative and analytical skills, and readiness for rotational public-holiday and weekend work. The position is based in Citi Solutions Center Poland with a hybrid model of up to two days at home per week and a base salary of 62,070.00–90,630.00 PLN.
