Description
Benchmark Analytics is hiring a Customer Implementation Manager to lead a delivery pod of a Configuration Specialist, Data Engineer, and Reporting Analyst for end-to-end implementation and ongoing success of police and government agency customers. The role manages the pod, balances capacity, develops plans, communicates progress, identifies risks, translates customer requirements into technical specifications, oversees ETL and data integration, and drives training and process improvements. It requires strong communication, analytical, project-management, Salesforce, and people-management skills, along with 5+ years of relevant technology or software implementation experience, 4+ years in a SaaS environment, and 2+ years of direct people management experience. The position is fully remote for candidates based in the United States and willing to work in the Central Time Zone, with an estimated annual salary of $120,000–$150,000 and medical, dental, vision, retirement, and disability benefits.
