Description
Onit is seeking a Technical Knowledge Manager to create, organize, maintain, and govern technical knowledge articles, troubleshooting guides, process documentation, and standard operating procedures. The role partners with support, product, engineering, and subject-matter-expert teams; analyzes support cases and usage metrics; improves knowledge workflows and tools; and supports AI-enabled knowledge use. It requires a bachelor’s degree or equivalent experience, at least three years of relevant experience, strong technical aptitude, and excellent written communication.
