Description
Redwood Software is seeking a Technical Leader to provide day-to-day leadership and technical guidance to a team of Level 2 and Level 3 Support Engineers. This role involves balancing hands-on technical involvement, operational oversight, and people leadership to ensure consistent SLA performance and high-quality handling of complex customer issues. The Technical Leader will develop confidence in technical leadership and customer escalation handling while supporting team performance, cross-functional collaboration, and continuous improvement initiatives.
