Description
The Technical Manager for Service Delivery will drive the quality and continuous improvement of managed services, support incident, problem, change, and release management, plan technical team deployments, develop automated resource planning, analyze service metrics, maintain customer communication, and improve ITSM efficiency. The role requires at least five years of IT service management or IT operations management experience, two years in a coordinating or leadership role in an international service environment, knowledge of infrastructure, cloud, networks, and IT security, strong ITIL and ITSM knowledge, and excellent German and English skills. The position is based at ENTIRETEC’s office in Dresden and offers flexible work models, mobile working, training, mentoring, and additional benefits.
