Description
Philips is hiring a Technical Manager – L3 Technical Support & Problem Management, North America to lead Level 3 technical support professionals and manage complex customer and production escalations. The role focuses on advanced troubleshooting, root cause analysis, incident and problem management, operational reliability, documentation, knowledge management, and the use of automation, AI, monitoring, and other technical tools. It is a field-based position requiring at least 7 years of relevant technical experience, team leadership experience, and a bachelor's or master's degree in a related technical discipline. The role requires in-person work at least three days per week for office-based teams and full-time onsite presence for onsite roles, and does not offer visa sponsorship.
