Summary from listing
The Application Support Manager handles escalated incidents and problems, performs code-level troubleshooting and root-cause analysis, coordinates fixes and vendor resolutions, and manages obsolescence, vulnerabilities, patches, preventive maintenance, releases, and capacity planning. The role also develops knowledge-base documentation, monitors service-level agreements, and collaborates with development, operations, business, and vendor teams. It requires a degree in computer science, information technology, or a related field, at least four years of global banking experience, and onsite work in Clark.
