Summary from listing
RideCo is hiring a Technical Operations Analyst for its Customer Success & Operations team in Waterloo, Ontario. The role supports clients and internal stakeholders by managing customer requests, troubleshooting RideCo software, maintaining customer relationships, documenting defects and interactions, participating in incident response, and supporting configuration, implementation, and data analysis. Candidates must work five consecutive 8-hour shifts between 5:00 AM and 11:00 PM, with flexibility across the week, and must be able to travel to client sites in Canada and the United States up to 10% of the time. The position offers a base salary of $55,000–$65,000 plus a performance-based bonus and medical, dental, prescription, and other benefits.
