Description
Apple’s Customer Systems Operations team is hiring a TechOps Engineer focused on technical operations and site reliability. The role manages large-scale production outages, leads incident response, and builds automation solutions for monitoring, system sustenance, and operational workflows across globally distributed systems. Responsibilities include developing tools in languages such as Java, Python, Go, and Bash; using AI and large language models to improve operational efficiency; maintaining system health and incident reporting; documenting architecture and procedures; and partnering with global engineering and business operations teams. The posting requires experience with production monitoring, log analysis, troubleshooting, networking, scripting, and AI/LLM operations, along with a relevant bachelor’s degree or equivalent experience.
