Description
The Technical Ops Lead will establish and mature a lightweight, value-led technology operations function across a group of brands and markets. The role covers designing the operating model, pragmatically applying ITIL 4, modernising change management around CI/CD, DevOps and SRE practices, extending incident management, introducing proportionate service management, and providing operational dashboards and KPIs. It also requires vendor and supplier management, strong stakeholder engagement, and advocacy for engineering autonomy, platform thinking and continual improvement. Some travel to Edinburgh is required.
