Description
The Technical Operations Manager leads technical operations teams and is accountable for customer satisfaction, operational performance, financial results, project delivery, resource planning, quality assurance, talent development, and business growth. The role partners with Sales, Engineering, Delivery, and Operations leadership; manages operating plans, budgets, forecasts, margins, and project resources; and supports technical services personnel through training and performance development. Candidates should have experience leading professional service or project-delivery teams, overseeing large teams, managing P&L and operational metrics, and working with customers on technical engagements. CTS, CTS-I, CTS-D, PMI, PMP, or ITIL certifications are preferred.
