Summary from listing
The Technical Operations Specialist will support on-site and remote casino management system installations, configurations, testing, go-lives, and post-launch support across U.S. sites. The role provides Level 1 and Level 1.5 application and technical support, troubleshoots software, workstation, peripheral, and basic hardware issues, manages incidents and escalations, prepares documentation, and collaborates with Asia-based technical teams. It is a full-time, long-term, hybrid position in New York City with an annual salary of $85,000 to $120,000 USD and requires a relevant bachelor's or associate's degree or equivalent practical experience plus 2–4 years of technical support or systems implementation experience.
