Description
Sony Interactive Entertainment is hiring a Technical Operations Support (TOS) Analyst for a hybrid role in Aliso Viejo, California. The position supports a global cloud gaming platform by handling and triaging support requests, maintaining operational processes and documentation, escalating incidents, monitoring queues, and identifying opportunities to improve automation and efficiency. The role requires 1–3 years of experience in information technology, technical support, operations support, or a related field, along with foundational knowledge of computer systems, operating systems, networking, troubleshooting, and ticketing systems. Preferred qualifications include Linux, infrastructure troubleshooting, Jira, Confluence, ServiceNow, cloud platforms, scripting, monitoring tools, and process improvement experience.
