Description
Ironclad is hiring a Technical Platform Expert, Support to provide post-hypercare and consultative technical support for customers adopting its contract lifecycle management platform. The role troubleshoots complex product and AI-powered issues, guides customers through configuration and workflow optimisation, collaborates with Product and Engineering, and advocates for customer needs. It is based in and around London, requires at least two office days per week, and seeks candidates with at least three years of customer-facing B2B SaaS experience, strong technical aptitude, and familiarity with generative AI and support platforms.
