Description
Arctiq is seeking an experienced Technical Product Owner / Principal Consultant for a contract-to-hire, remote position working EST hours. The role leads the strategic evolution of contact center and customer experience platforms, with approximately 50% focused on Genesys platform optimization and contact center transformation. Responsibilities include product ownership, executive consulting, business process transformation, solution architecture, technical leadership, vendor management, operational change, and hands-on support for integrations and automation. Candidates need at least 8 years of relevant experience, deep Genesys Cloud or Genesys Engage expertise, enterprise architecture or management consulting backgrounds, and experience with AI-powered customer experience solutions.
