Description
Higgsfield AI is hiring a Technical Program Manager to bridge customers with Product and Engineering teams. The role owns complex technical customer inquiries and escalations from request through resolution, investigates issues, coordinates with technical teams, translates customer needs into actionable technical work, communicates solutions to stakeholders, identifies recurring product issues, and builds processes and tooling to scale technical support. The position requires strong technical fluency, troubleshooting, communication, prioritization, and ownership, with experience in a technical customer-facing role; AI/ML, API, developer-product, and enterprise-support experience are preferred. It is a hybrid role based in the San Francisco Bay Area, requiring three full days per week in the San Francisco office and remote work on the remaining days.
