Summary from listing
The role leads customer-focused technical programs, projects, and escalations in a semiconductor or hardware/software environment. It coordinates customers, engineering, service, quality, and management teams; defines and analyzes customer-centric KPIs; leads RCA, 8D, and cross-functional problem-solving; supports metrology and measurement initiatives; translates technical data into executive insights; and facilitates customer reviews and strategic discussions. The position requires a master's degree in a relevant technical field, experience with system-driven hardware and software products, global semiconductor customer engagement, technical escalations, KPI management, structured problem-solving, and measurement or equipment diagnostics. International travel of approximately 10% is required.
