Description
Polymarket is hiring a CX Technology Lead to own the end-to-end technology stack supporting its customer experience team, including ticketing, CRM, AI automation, integrations, rollouts, vendor relationships, and platform administration. The role translates operational needs into engineering requirements, prioritizes the technology roadmap, and ensures tools are configured, evaluated, and delivered successfully. Candidates need at least four years of experience in CX systems, technical program management, or a comparable role, along with hands-on support-platform administration, AI-agent deployment, API and integration experience, and strong program management skills. The position offers a base salary of $200,000 to $250,000 plus equity and benefits.
