Technical Project Manager at Thales

Thales is hiring a Technical Project Manager/Service Delivery Manager for its Service Delivery team in Austin, United States, with a hybrid schedule. The role manages customer projects and service delivery for North American law enforcement and driver’s license and identification systems, including hardware, software, PKI, encryption, cryptography, and AWS. Responsibilities include customer coordination, escalation support, service-level and contract compliance, financial forecasting, issue resolution, and collaboration with engineering, IT operations, and support teams. The position requires U.S. citizenship, post-hire CJIS, CFIUS, and Department of Justice clearances, a bachelor’s degree or equivalent education and experience, and at least 8 years of customer-management and crisis-management experience. It requires more than 40 hours per week, occasional weekend support, 20% travel, and mobility to customer sites. The stated total target cash compensation is USD 79,230.75–141,839.40 annually, with health, dental, vision, retirement, and other benefits.