Description
The Technical Service Coordinator will analyze and improve the operational processes of a Technical Assistance Service department, monitor response and incident-resolution times, track incidents, prepare reports and dashboards, define and monitor KPIs, propose efficiency improvements, ensure compliance with procedures, and coordinate with technicians, managers, and other departments. The role requires relevant education, at least two years of experience in process control, operations, technical support, quality, auditing, or data analysis, advanced Excel proficiency, and strong analytical and organizational skills; Power BI, Power Query, ticketing, ERP, CRM, or incident-management experience is preferred. It is a permanent, full-time on-site position in San Javier, Murcia, with a gross annual salary of approximately €24,000–€26,000.
