Description
The Technical Service Hotline Pro supports customers by telephone, advises on elevator products, diagnoses malfunctions, provides resolution instructions, documents cases, collaborates with the development team, and works in an in-office department during standard hours. The role requires training as an electrician, mechatronics technician, electronics technician, or similar; strong German and English skills; willingness to travel approximately 10%; a valid driver’s license; and confidence with IT systems. Elevator technology experience is preferred but not required.
