Description
The Technical Service Manager will serve as the primary escalation point for clients, guarantee maintenance-contract compliance, manage SLAs and KPIs, coordinate complex technical incidents, supervise L2 technical support, and align Support, R&D, and Delivery teams. The role requires strong crisis management, client communication, technical project management, ticketing-system knowledge, and at least five years of operational B2B/B2G contract and technical coordination experience. It is based in London with travel to Poole.
