Description
The Technical Service Representative provides technical support to customers, dealers, distributors, manufacturing, and quality teams for AXCS aerial equipment. The role diagnoses mechanical, hydraulic, and electrical issues; processes service parts and warranty requests; analyzes returned components; documents product issues; develops and delivers service training; supports product launches; and travels to customer and company locations as needed. A high school diploma or equivalent and three to five years of technical service, equipment repair, field service, or customer support experience are required, while experience with mobile or construction equipment, MEWP standards, training development, and warranty analysis is preferred.
