Description
The Technical Service Representative supports Sonnen customers by answering inbound calls and emails, resolving technical problems with the Sonnen product and PV systems, educating customers, supporting partners with troubleshooting and installation, proactively servicing products, documenting cases in Salesforce, and escalating unresolved issues to higher-level technical teams. The role requires 1–3 years of technical or customer support experience, strong communication and organizational skills, Microsoft Office experience, and bilingual English/Spanish ability; electrical experience and renewable-energy or energy-storage interest are beneficial.
