Description
Teva is hiring an experienced Technical Service Representative for Global Workplace Support Services to join the IT service desk team and provide L1 support across the company. The role involves advising end users, following call flow and incident handling processes, troubleshooting and routing tickets, and using technical tools to resolve issues related to installations, updates, configuration, operation, or performance. The posting seeks someone with strong communication and troubleshooting skills, English proficiency, 1 to 3 years of technical service desk experience, and knowledge of ITIL, ServiceNow, remote takeover tools, networking, email, Windows/Mac/mobile platforms, MS Teams, and O365.
