Technical Service Support at SPX

Setup: Hybrid
Location: East Stroudsburg, Pennsylvania
Type: Full-time
Level: mid
Posted: Sep 24, 2026

Summary from listing

SPX Technologies is hiring a Technical Service Support Specialist to provide technical customer service for Patterson-Kelley and Weil-McLain boiler and water heater products. The role supports field representatives and technicians through troubleshooting, parts selection, startup reporting, training, field service trips, return-authority diagnostics, and testing. It requires five years of related HVAC or hydronic experience, a high school diploma or HVAC technical schooling, and offers a hybrid work arrangement with up to 10% travel and occasional after-hours or weekend emergency support.

Required Skills

Technical support
Troubleshooting
System diagnostics
Microsoft Office
AutoCAD/Creo
CRM platforms
Call center platforms

Additional Information

Minimum Education: High school diploma or HVAC technical schooling
Required Previous Experiences: Five years of related experience or training in HVAC and/or hydronic systems
Preferred Qualifications: Five years of HVAC experience in a job, field, or industry
Ability to read, analyze, and interpret technical data
Ability to read and interpret safety, operating, maintenance, and product manuals
Ability to write routine technical reports and correspondence
Proficiency with CRM platforms and AutoCAD/Creo
Ability to create, manage, track, and close customer cases or service tickets
Skill in documenting interactions clearly and accurately
Familiarity with call center platforms and phone, email, and chat
Experience with ERP systems for order lookup, status checks, or part identification
Translation Company Name: SPX

About SPX

SPX

HVAC and detection and measurement marketsCharlotte, NC

SPX Technologies (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), and detection and measurement.