Description

EnsoData is hiring a Technical Services Engineer to support the implementation, deployment, and customer-facing technical support of healthcare software and Software as a Medical Device solutions. The role involves troubleshooting web-based applications, managing customer issues, documenting resolutions, communicating with customers, and collaborating with Customer Success and Engineering teams. Candidates need a relevant bachelor’s degree, at least one year of technical services or customer support experience, and experience troubleshooting web applications and RESTful APIs; healthcare regulations, Python, React, React Native, MongoDB, and GCP experience are preferred. The position offers a hybrid or remote work arrangement, a $80,000–$85,000 salary, stock options, health, dental, and vision insurance, paid time off, and other benefits.

Required Skills

Web troubleshooting
Code debugging
REST APIs
Python
React
React Native
MongoDB
GCP
HIPAA
FDA guidelines

Additional Information

Minimum Education: Bachelor’s degree in a relevant field such as computer science, engineering, or healthcare
Required Previous Experiences: At least 1 year of experience in technical services, customer support, or related fields within healthcare or software
Experience troubleshooting and debugging code in web-based applications hosted in cloud environments, including performance, API, and infrastructure issues
Preferred Qualifications: Experience with Software as a Medical Device and healthcare regulations, including HIPAA and FDA guidelines
Experience with Python, React, React Native, MongoDB, and GCP
Translation Company Name: EnsoData

Benefits & perks

The benefits package includes, but is not limited to, the following:
Hybrid/Remote Company** - we are a company with hybrid and remote options. That being said, we have an amazing office headquarters in downtown Madison, WI with views of the capitol that you are welcom
Health, dental, and vision insurance** with options to choose a plan that fits you and your dependents needs.
Paid time off options** - we want our employees to rest, recharge, and feel better.
Stock options** - we want team members to feel ownership in the organization. When EnsoData does well, you do well.
Company Bonus Program** - if we do well, we want to reward our team members! This position may include participation in the company bonus program.
401k** to help people invest in the future.
Team Summits!** We look forward to opportunities to gather in person and enjoy a few days together. We participate in team events and gain some great in-person time. (Hint: check out our blog for info
Interview Process
1. Submit a resume online and our hiring team will choose those that seem like the best candidates.
2. We look forward to meeting you face-to-face! A few candidates will be chosen for a video call to get to know each other, discuss your experience, and explain the position in more detail.
3. Expect an opportunity to show your skills.
4. The final candidates will have a chance to meet a few people from the team.
5. Offer!
Let’s talk
EnsoData seeks to recruit, hire, and retain the most talented people from a diverse candidate pool. Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women
To learn more about our ongoing commitment to diversity, see our updated website [here](https://www.ensodata.com/about-us/).
Note: this role is based in the continental United States and currently EnsoData is unable to support sponsorships so candidates must be legally eligible to work and reside in the United States now an
Equal Employment Opportunity
EnsoData is proud to be an Equal Employment Opportunity employer. We do not discriminate against, nor do we tolerate unlawful harassment against, team members or any other covered persons on any basis
We value, celebrate, and support diversity, inclusion, and our differences. We are committed to providing a safe work environment and a company culture of mutual respect where equal employment opportu
If you are a job seeker applying to EnsoData and you feel that you need to request an accommodation or alternative application, please contact Angela at angela@ensodata.com.

About EnsoData

EnsoData

healthcare

About EnsoData: making healthcare more efficient and affordable. Transforming physiological signals into actionable clinical insights.

Open roles: 38
New in 30 days: 1

Customers and case studies

See customers and case studies

Valley Sleep Center
Western Sleep Medicine
St. Joseph Health
Sleep Associates of Connecticut
Chicago ENT/Chicago Sleep Center
Rush University System for Health

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Technical Services Engineer at EnsoData

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