Description
impact.com is hiring a Technical Services Engineer III to design, implement, maintain, and support client technical integrations across its SaaS platform. The role owns technical issue resolution from investigation and root-cause analysis through communication and resolution, manages ticketed requests, analyzes logs and data, creates technical documentation and training materials, and collaborates with onboarding, customer success, product, engineering, and solutions teams. The position requires a relevant bachelor's degree or equivalent practical experience, experience in a customer-facing technology role, SaaS integration expertise, web technologies, SQL, REST APIs, troubleshooting, and strong communication and organizational skills. Compensation is CAD 100,000–130,000 annually plus a variable bonus and potential RSUs, with extended health, dental, vision, and other benefits.
