Description
The Technical Services Engineer, RIS provides second-level technical support for healthcare IT systems, including DeepHealth RIS, DICOM, HL7, EMR, and related platforms. The role handles customer inquiries and tickets, troubleshoots complex software and infrastructure issues, coordinates with cross-functional teams, maintains support records, performs system updates and cloud integrations, delivers training, and supports customer relationships. It requires a bachelor’s degree or equivalent experience, at least five years of IT support experience, three years in healthcare or radiology-focused support, and expertise in Windows, Linux, MSSQL, networking, ticketing, and healthcare IT systems. The position is remote, may require occasional travel and on-call rotations, and pays $75,000 to $100,000 depending on experience.
