Description
Permutive is hiring a Technical Services Manager to lead its global Technical Support team, which serves customers across the United States and EMEA. The role reports to the VP of Customer Success and focuses on team leadership, support processes, ticket metrics, SLA management, escalated technical issues, customer onboarding, debugging, internal tooling, and collaboration with Customer Success, Product, Sales, and Engineering. The manager will also explore AI and automation to improve support efficiency. The position requires a strong technical background, experience leading technical support teams, knowledge of web technologies, APIs, data flows, and Zendesk, with a hybrid work model based in London or New York.
