Description
Axis Communications is hiring a Technical Services Representative - Tier I for a hybrid role based in Chelmsford, Massachusetts. The position screens inbound technical support interactions by telephone, chat, and online helpdesk; collects customer information; opens and updates cases; provides first-call resolution; educates customers; and develops basic product knowledge. It requires call-center or customer-support experience, troubleshooting, strong communication, computer and Microsoft Office skills, and the ability to work in a fast-paced environment. The role follows an 11:30 a.m. to 8:00 p.m. shift and offers English-only pay of $25.48 per hour or bilingual/trilingual pay with additional per-paycheck bonuses.
