Description
eSentire is hiring a Technical Solutions Specialist to provide Tier-2 escalation support for its Managed Detection and Response offerings. The role handles client inquiries and live troubleshooting, resolves urgent issues, escalates complex problems, collaborates with internal teams, documents troubleshooting steps, and contributes to knowledge articles. It requires at least five years of enterprise technical support experience, a relevant bachelor's degree or equivalent hands-on experience, networking and Linux skills, and strong customer communication and problem-solving abilities. The position is hybrid in Waterloo, Ontario, Canada, with a base salary of $70,000-$80,000 CAD and benefits including a performance bonus, paid parental leave, RRSP matching, and referral bonuses.
