Description
Execulink Telecom is hiring a Technical Specialist in Woodstock, Ontario, for a permanent full-time on-site hybrid role requiring three office days per week. The position troubleshoots escalated internet, mobility, and advanced-systems issues; supports customers through phone, callback, email, and chat; monitors network and abuse alerts; coordinates with technicians and last-mile providers; creates support documentation; and responds to internal and external escalations. The role operates 24/7/365 with rotating shifts and a $2 per hour premium for overnight hours, and requires at least one year of technical support experience, with networking, Wi-Fi, telecommunications, and mobility troubleshooting experience preferred.
