Description
Broccoli is hiring a Technical Success Director to lead and scale its Technical Success function, serving as the bridge between customers, Customer Success, Engineering, and Product. The role will build and coach a technical support team, establish escalation, SLA, ticketing, incident-management, and quality processes, translate complex technical issues into actionable solutions, and turn customer feedback into product and engineering improvements. It is a hybrid, in-office role in Lehi, Utah, requiring 8–12+ years of relevant technical customer-facing experience and 4+ years leading technical teams.
