Description
The Workday Expenses Level 2 Support Specialist provides remote second-level support for Workday Expenses incidents, requests, major incidents, problems, and knowledge management. The role handles GL cross-validation, AME rules, sector mapping, expense-item configuration, tax codes, software maintenance, and functional application support, while collaborating with business application owners and improving Level 1 resolution. It requires a bachelor's degree or equivalent in engineering, information technology, or service management, at least three years of experience, prior second-level technical support experience, incident and request management experience, and advanced desktop support experience.
