Summary from listing
The IT Support Specialist reports to the IT Support Manager and provides front-line technical support to users, troubleshooting personal computers, applications, peripherals, desktop operating systems, networks, and telecommunications. The role includes Chartway Help Desk phone coverage, application installation and configuration, first-level diagnostics, backup computer operations, after-hours and weekend on-call support, documentation, user training, and escalation. It requires an associate’s degree or equivalent experience, approximately 2–5 years of technology support experience, and certification in A+, Microsoft MCP, Network+, or CCNA, with financial-institution experience preferred.
