Description
The Technical Support Advisor provides telephone support for customers with internet, television, and mobile service issues, analyzes and resolves complex technical cases, advises on products and solutions, and contributes to process and customer-experience improvements. The role is based in the office in Mechelen, Belgium, with a permanent contract, Monday–Friday schedule, and the option to work partially from home after six months. The position requires strong technical interest, analytical thinking, clear communication, empathy, resilience, and a team-oriented approach; a technical degree is not required.
