Description
Microsoft is hiring a Technical Subject Matter Expert for its Customer Service & Support organization to provide frontline engineer or delivery partner support. The role focuses on technical readiness, case management, process compliance, mentoring engineers, supporting customer self-help and volume deflection, and improving products and processes. Candidates need substantial experience in system development, network operations, software support, IT, consulting, or technical troubleshooting, along with product or customer support experience; Outlook or Exchange Online experience is preferred. The position requires Microsoft Cloud background screening and is open for at least five days with applications accepted until the role is filled.
