Description
Microsoft is hiring an onsite Customer Service & Support Subject Matter Expert to support frontline engineers and delivery partners. The role focuses on technical readiness, case management, customer wellness checks, process compliance, mentoring engineers, supporting self-help and troubleshooting content, and improving products and processes. Candidates need substantial experience in system development, network operations, software support, IT, consulting, or technical troubleshooting, along with product or customer support experience; the position requires Microsoft, customer, or government security screening and is open for at least five days with ongoing applications until filled.
