Description
Microsoft is hiring an onsite Customer Service & Support Subject Matter Expert to provide technical readiness and process compliance support for engineers and delivery partners. The role involves case reviews, customer wellness checks, troubleshooting guidance, volume-deflection content, cross-team collaboration, and process improvement. Candidates need substantial experience in system development, network operations, software support, IT, consulting, or technical troubleshooting, along with product or customer support experience, and must meet Microsoft, customer, or government security screening requirements.
