Description
Canals is hiring a Technical Support Agent to provide fast, effective technical support to wholesale distributors using its SaaS platform. The role involves responding to live-chat and email inquiries, troubleshooting product and integration issues, using Postman and SQL for debugging, investigating customer behavior with FullStory, collaborating with Customer Success and Product, documenting resolutions, and identifying recurring issues. The position requires 1–3 years of SaaS technical support experience, strong communication skills, and the ability to explain complex topics to non-technical users; it is remote-first and distributed across North and South America.
