Description
DOOR is hiring a Technical Support Agent to provide frontline support for customers using DOOR hardware, software, and connected building solutions. The role involves diagnosing and troubleshooting issues, managing support cases, escalating complex problems, documenting interactions, collaborating with internal teams, and contributing to knowledge management. It is a hybrid position requiring three days per week in the St. Louis office, with standard 8:00 a.m. to 5:00 p.m. hours, occasional weekend shifts, an overnight on-call rotation, and occasional travel. The position requires 1–2 years of experience in technical support, customer support, IT, SaaS, hardware or software support, or a related customer-facing technical role, along with strong troubleshooting, communication, organizational, and learning skills. Benefits include medical, dental, vision, life insurance, disability coverage, retirement planning, parental leave, flexible time off, and equipment setup.
