Description
PAR Technology Corporation is hiring a remote, U.S.-based Technical Support Agent for its Call Center team. The entry-level role provides first-level support for POS hardware and software, resolves operational and technical issues, manages incidents, follows escalation workflows, contributes to the knowledge base, and collaborates with internal teams and third-party engineers. Candidates should have at least one year of customer service experience, preferably helpdesk experience, along with problem-solving, communication, typing, Windows, and customer relationship skills; restaurant or call center background, networking, electronics or computer science education, and A+ or Microsoft certifications are preferred. The role reports to the Technical Support Manager and includes weekend, holiday, and overtime work as needed.
