Summary from listing
ASSA ABLOY Global Solutions is hiring a Technical Support Agent to provide first- and second-level support for customers, partners, and internal contacts in Germany and abroad. The role involves troubleshooting hardware, software, and firmware issues by phone, email, and remote access; managing support cases in a ticketing system; maintaining German- and English-language FAQs and knowledge bases; and improving support processes and service quality. Candidates need completed vocational training as an IT specialist in system integration or equivalent, Windows client and server knowledge, basic networking and computer hardware knowledge, analytical and customer-oriented skills, fluent German and English, and preferably ticketing-system experience.
