Description
The Technical Support Agent provides frontline technical support and customer service across phone, email, chat, e-ticketing, and other Lenovo support channels. The role validates warranty entitlement, diagnoses and resolves hardware, software, networking, and system issues, manages customer cases and escalations, documents interactions, and maintains service quality and compliance. It requires a high school diploma, a technical vocational course in computer maintenance, information technology, or systems support, at least one year of technical support experience, and native or near-native Spanish with advanced English.
