Description
The Technical Support Analyst provides first-line IT support to Amwins users through ServiceNow, email, phone, and in-person walk-up cases. The role handles incident acknowledgement, ticket prioritization, standard-issue resolution, escalation, Microsoft Office and supported application support, IT procurement coordination, service-impact reporting, and documentation. It is a hybrid position with occasional work-from-home days and limited travel to United States office locations, and requires knowledge of Microsoft 365, Active Directory, networking, and troubleshooting.
