Description
AvePoint is hiring a Technical Support Analyst to provide enterprise customer support for its data security and governance software. The role troubleshoots technical issues involving Microsoft technologies such as SharePoint, Office 365, Azure, SQL Server, Windows Server, and IIS; analyzes logs and root causes; collaborates with developers, product managers, and account managers; and contributes to public-facing articles. The position requires a BA/BS degree in an IT-related field, 1–5 years of technical software support or help desk experience, strong communication skills, and Microsoft technology experience. It is an office-based role with rotating shifts from 7 a.m. to 4 p.m. or 1 p.m. to 10 p.m., and includes HMO coverage, life insurance, paid leave, and other benefits.
